Refund Policy
Last updated: September 8, 2026
Pitch Deposit is built on a mutual commitment: the sender puts down a refundable deposit so their pitch gets read, and the recipient commits to responding by a stated deadline. This page explains exactly when a deposit is refunded and when it is kept.
1. How deposits work
When you submit a pitch through a member's Pitch Deposit link, you pay a small deposit (shown before you pay, set by the recipient). The deposit is not a fee for sending — it is a commitment device. The recipient only keeps it if they engage with your pitch in time.
2. When your deposit is automatically refunded
Every pitch has a response window, set by the recipient and displayed to you before payment (for example, 10 days). If the recipient does not respond within that window, your deposit is refunded automatically and in full. You do not need to request it — the refund is triggered when the deadline passes, and a confirmation email is sent to you.
- Refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days, depending on your bank or card issuer.
- We do not deduct any fee from automatic refunds — you get 100% of your deposit back.
3. When the deposit is kept
If the recipient responds to your pitch before the deadline, the deposit is kept as their reading fee, and you will receive a notice with their response. A response means you got what the deposit promised: a guaranteed read with a reply.
4. Early refunds
Recipients can refund a deposit at any time before the deadline — for example, if a pitch is not a fit or was submitted in error. If you submitted a pitch by mistake and want your deposit back before the deadline, reply directly to your confirmation email or contact us at hello@pitchdeposit.com and we will pass the request to the recipient.
5. Incomplete or abandoned payments
If you start a submission but do not complete payment, no deposit is charged and nothing is owed. Your pitch draft may remain in your account so you can complete payment later.
6. Problems with a refund
If a refund is missing after 10 business days from the refund confirmation email, contact us at hello@pitchdeposit.com with the email address you used and we will investigate with Stripe.
7. Questions
Questions about this policy: hello@pitchdeposit.com.